Terms and Conditions
Last updated: February 27, 2026
1. Introduction
These Terms and Conditions govern your use of Southamptondog.com and all services provided by Southampton Dog. By accessing the Website or booking any service, you agree to be bound by these Terms and the laws of the State of New York. If you do not agree, you may not use the Website or Services.
2. Services
Southampton Dog provides dog care and related services including:
• Dog Training
• Dog Boarding
• Dog Sitting
• Daycare
• Walking
• Trips and Adventures, including half day tours around Long Island
• Dog Taxi services
• Dog Limo services
• Dog Photography and Videography
• Grooming and Spa services
​
Services are primarily provided on the East End of Long Island, with transportation services extending to New York City and other locations as needed.
​
All services are prepaid and non refundable unless otherwise agreed. Southampton Dog reserves the right to refuse, suspend, or terminate services at its sole discretion.
3. Opening hours, Drop-offs and Pick-ups
Daycare Hours
Daycare operates daily from 8:00 AM to 6:00 PM.
The last pick up time is 5:45 PM. All dogs must be picked up no later than 5:45 PM.
​
Boarding Check In and Check Out
Boarding check in hours are between 3:00 PM and 5:00 PM.
Boarding check out hours are between 9:00 AM and 11:00 AM.
All drop offs and pick ups must occur within the designated time windows unless prior approval is granted. Dogs not collected within the designated window may be subject to additional charges or scheduling adjustments.
​
No pick ups are permitted after 6:00 PM under any circumstances.
4. Owner responsibilities
By booking any service, the Owner certifies and agrees that:
• The Owner is fully responsible for the dog until the leash is physically handed to a Southampton Dog team member.
• The Owner must provide sufficient food for the entire duration of boarding, dog sitting, daycare, or extended services.
• The Owner certifies that the dog’s diet will not be changed within two weeks prior to service.
• The Owner acknowledges that increased activity levels may result in temporary weight loss and agrees to provide additional food for longer stays if necessary.
• The Owner will not release the dog from a vehicle or any location without a leash unless instructed by staff.
• Dogs must remain leashed in parking areas and designated spaces. The Owner acknowledges the risk of slipping or falling, especially during winter conditions, even if surfaces are cleared.
• The emergency contact listed in the intake form is able to retrieve the dog within three hours if required.
• The Owner is responsible for arranging appropriate veterinary services when necessary.
• The Owner is responsible for checking if all belongings were returned during check-out..
5. Health, Illness and Environmental Exposure
The Owner understands and acknowledges that:
• Even if vaccinated, dogs exposed to other dogs, people, transportation, outdoor environments, and group settings may contract illnesses or parasites that are not visible to the naked eye.
• Participation in walks, daycare, boarding, transportation, and adventures inherently exposes dogs to environmental risks.
• Southampton Dog is not responsible for illnesses arising from interaction with other dogs, people, or environmental exposure.
6. Playgroups, Boarding, and Physical Activity Risks
The Owner acknowledges that:
• Playgroups are supervised; however, dogs may sustain scratches, bites, collisions, or other injuries during normal play.
• A dog may be bitten by another dog despite supervision.
• A dog may sustain serious injury, including fractures or other trauma, as an inherent risk of activity.
• Increased activity during boarding or extended stays may cause a dog to lose weight if caloric output at Southampton Dog exceeds the one from home. Increased activities may also result in loose stool, refusal to eat or drink, digestive changes and other temporary conditions. The owner is aware that daily activities at Southampton Dog include multiple walks and playgroups throughout the day.
Southampton Dog is not liable for injuries resulting from normal play, supervised interaction, or inherent activity risks.
7. Grooming and SPA services
​
The Owner understands that:
• Sudden movement during grooming presents inherent risks despite professional handling.
• If a dog develops an allergic reaction to a grooming or spa product, the Owner agrees to contact the product manufacturer directly.
• Southampton Dog selects high quality products from trusted suppliers but does not conduct internal laboratory testing of such products.
​
8. Service Interruption or Termination
Southampton Dog may suspend or terminate services immediately if:
• The dog exhibits excessive stress or unsafe behavior
• The dog refuses food or water
• The dog does not urinate or defecate normally
• The dog develops diarrhea or signs of illness
• Technical, safety, or operational difficulties arise
• Utility failures, building issues, or energy provider disruptions interfere with operations
If service is terminated, the Owner or emergency contact must retrieve the dog within three hours if requested.
All services remain non-refundable, including services discontinued under this section.
9. Payment and cancellation
All services are prepaid and non refundable.
Southampton Dog may attempt to accommodate scheduling changes at its discretion, but availability is not guaranteed.
This policy allows us to manage our schedules and ensure that we can offer our services to as many clients as possible. We appreciate your understanding and cooperation.
​
10. Intellectual property
​
All Website content, including text, logos, images, photographs, and media, is the property of Southampton Dog and is protected by applicable intellectual property laws. No content may be copied, reproduced, or distributed without written permission.
​
11. Privacy
​
Southampton Dog may collect personal information including name, address, email address, and related contact details for the purpose of providing services, communication, and operational improvement.
Cookies and similar technologies may be used to monitor Website activity and improve functionality.
Personal data is stored in accordance with applicable laws. Information may be disclosed if required by law or necessary to protect rights, property, safety, or legal interests.
​
12. Media and communications
​
Southampton Dog may take photographs or videos during services. Delivery of photos or videos is limited and not guaranteed. Southampton Dog reserves the right to determine the quantity, timing, and distribution of any media shared.
​
13. Limitation of Liability
​
To the fullest extent permitted by law, Southampton Dog shall not be liable for indirect, incidental, special, consequential, or punitive damages, including economic loss, data loss, goodwill, or other intangible losses arising from:
• Use or inability to use the Website
• Participation in services
• Third party conduct
• Health related incidents
• Injuries arising from inherent risks of dog care
• Service interruptions
​
14. Changes to Terms and Conditions
​
Southampton Dog reserves the right to modify these Terms at any time. Continued use of the Website or Services constitutes acceptance of the updated Terms.
​
15. Governing Law
​
These Terms and any disputes related to the Website or Services shall be governed by the laws of the State of New York.
​
16. Contact
​
For questions regarding these Terms and Conditions, please contact:
info@southamptondog.com
​​
​