Terms and Conditions

Last updated: May 15th, 2026

1. Introduction

These Terms and Conditions govern your use of Southamptondog.com and all services provided by Southampton Dog. By accessing the Website or booking any service, you agree to be bound by these Terms and the laws of the State of New York. If you do not agree, you may not use the Website or Services.

The Client is responsible for reviewing the current Terms and Conditions prior to each use of Southampton Dog services. Southampton Dog reserves the right to update or modify these Terms and Conditions at any time.

2. Services

Southampton Dog provides dog care and related services including:

Dog Training
Dog Boarding
Dog Sitting
Daycare
Walking
Trips and Adventures, including half day tours around Long Island
Dog Taxi services
Dog Photography and Videography
Grooming and Spa services

Services are primarily provided on the East End of Long Island, with transportation services extending to New York City and other locations as needed.

All services are prepaid and non refundable.

Southampton Dog reserves the right to refuse, suspend, modify, or terminate services at its sole discretion.

3. Opening Hours, Drop Offs and Pick Ups

Daycare Hours:

Daycare operates daily from 8:00 AM to 6:00 PM. The last scheduled pick up time is 5:45 PM.

A grace period is provided between 5:45 PM and 5:59 PM during which Southampton Dog begins overnight preparation procedures and prepares the cabana for daycare guests, who have not been picked up by 5:45.

Dogs not collected by 5:45 PM will automatically trigger overnight stay procedures and applicable overnight boarding charges.

No pick ups are permitted after 6:00 PM under any circumstances.

The overnight staff member is strictly prohibited from opening the door after 6:00 PM. No knocking, ringing, calling out, walking around the building, or any other disturbance intended to gain access is permitted after hours for the comfort, safety, and wellbeing of the dogs inside the facility.

Clients, owners, visitors, and guests are not permitted on Southampton Dog property, including parking areas and the rear of the building, between the hours of 6:00 PM and 7:00 AM unless specifically authorized by Southampton Dog.

Vehicles left on Southampton Dog property without authorization or without a valid Southampton Dog parking permit displayed on the dashboard will be removed at the owner's expense.

The dog staying overnight will remain safe and ready for pick up during standard boarding check out hours on the following day between 9:00 AM and 11:00 AM.

There is no way to contact the overnight staff member directly after hours. Southampton Dog's main communication line operates between 8:00 AM and 6:00 PM.

The only approved methods of communication with Southampton Dog are through the main phone number via text message, phone call, or email. Southampton Dog does not guarantee immediate responses, as staff may be actively caring for dogs. Text message communication is generally the fastest and recommended method.

Boarding Check In and Check Out:

Boarding check in hours are between 3:00 PM and 5:00 PM. Boarding check out hours are between 9:00 AM and 11:00 AM.

All drop offs and pick ups must occur within the designated time windows unless prior approval is granted. Dogs not collected within the designated time window are subject to additional charges and scheduling adjustments.

4. Dog Owner Responsibilities

By booking any service, the Owner certifies and agrees that:

The Owner is fully responsible for the dog until the leash is physically handed to a Southampton Dog team member.
The Owner is responsible for safely removing the dog from any vehicle unless specifically instructed otherwise by Southampton Dog staff.
The Owner must provide sufficient food for the entire duration of boarding, daycare, dog sitting, overnight stays, or extended services.
Owners are encouraged to provide one or two additional portions of food in the event of delayed pick up, emergency extension, or overnight conversion.
If a dog is not picked up on time and no food has been provided for the overnight stay, the Owner of the dog is responsible for arranging food delivery by 6:00 PM through a friend, delivery service, or other means approved by Southampton Dog. Food may be left outside the building if necessary.
If food is not provided, the Owner of the dog authorizes Southampton Dog to feed the dog an available food option selected at Southampton Dog's discretion, including plant based or universal food products.
The Owner acknowledges that changing a dog's diet may result in digestive upset, loose stool, diarrhea, appetite changes, or other temporary gastrointestinal conditions.
The Owner certifies that the dog's diet will not be intentionally changed within two weeks prior to service when reasonably possible.
Increased activity during daycare, boarding, walking, adventures, or extended stays may result in temporary weight loss due to increased calorie expenditure.
The Owner will not release the dog from a vehicle, parking area, or any location without a leash.
Dogs must remain leashed in parking areas and designated spaces.
The Owner acknowledges the risk of slipping or falling, especially during winter conditions, even if surfaces are cleared.
The Owner is responsible for checking whether all belongings were returned during check out.
Before leaving the dog in Southampton Dog's care, the Owner certifies that there is an emergency contact capable of retrieving and caring for the dog within three hours if necessary.
The Owner grants authority to the listed emergency contact to make decisions regarding the dog if Southampton Dog cannot reach the Owner.
If neither the Owner nor the emergency contact can be reached, the Owner authorizes Southampton Dog to make reasonable decisions concerning the dog's care, safety, transportation, feeding, housing, or veterinary treatment.
The Owner is responsible for arranging appropriate veterinary services when necessary.

5. Health, Illness and Environmental Exposure

The Owner understands and acknowledges that:

Even if vaccinated, dogs exposed to other dogs, people, transportation, outdoor environments, and group settings may contract illnesses or parasites that are not visible to the naked eye.
Participation in walks, daycare, boarding, transportation, and adventures inherently exposes dogs to environmental risks.
Southampton Dog is not responsible for illnesses arising from interaction with other dogs, people, transportation, food sensitivities, environmental exposure, or naturally occurring conditions.
In the event of illness, injury, or medical emergency, Southampton Dog is authorized to seek veterinary treatment at its discretion if the Owner or emergency contact cannot be reached. The Owner accepts full financial responsibility for all veterinary expenses, transportation costs, medications, emergency care, and related services.
If a dog becomes ill or displays symptoms of illness, Southampton Dog may require temporary removal from daycare, boarding, grooming, transportation, or other services for the safety and wellbeing of all guests. Southampton Dog does not impose a specific mandatory waiting period for return. However, the dog must be cleared by a licensed veterinarian and must no longer display symptoms of illness before returning to any Southampton Dog service. Southampton Dog reserves the right to deny re-entry if visible symptoms are still present or if the dog is deemed not fit for group environments.

6. Playgroups, Boarding and Physical Activity Risks

The Owner acknowledges that:

Playgroups are supervised; however, dogs may sustain scratches, bites, collisions, or other injuries during normal play.
A dog may be bitten by another dog despite supervision.
A dog may sustain serious injury, including fractures or other trauma, as an inherent risk of activity.
Increased activity during boarding or extended stays may cause temporary fatigue, weight fluctuation, loose stool, refusal to eat or drink, digestive changes, soreness, or other temporary conditions.
Daily activities at Southampton Dog may include multiple walks, social playgroups, outdoor exposure, transportation, and physical activity throughout the day.

Southampton Dog is not liable for injuries resulting from normal play, supervised interaction, transportation, physical activity, or inherent risks associated with dog care.

The Owner understands and voluntarily assumes all risks associated with dog daycare, boarding, transportation, grooming, socialization, exercise, and related services, including illness, injury, escape, property damage, or death.

The Owner releases, waives, and discharges Southampton Dog, its owners, employees, contractors, agents, and affiliates from any and all claims, liabilities, damages, costs, or causes of action arising from participation in services, except where caused by gross negligence or willful misconduct.

Southampton Dog does not accommodate dogs who are in heat.

7. Grooming and Spa Services

The Owner understands and acknowledges that:

Sudden movement during grooming presents inherent risks despite professional handling.
Southampton Dog is not liable for cuts, scratches, clipper irritation, allergic reactions, stress related conditions, or injuries that may occur during or after grooming or spa services.
If a dog develops an allergic reaction to a grooming or spa product, the Owner agrees to contact the product manufacturer directly.
Southampton Dog selects high quality products from trusted suppliers but does not conduct internal laboratory testing of such products.

8. Service Interruption or Termination

Southampton Dog may suspend or terminate services immediately if:

The dog exhibits excessive stress or unsafe behavior
The dog refuses food or water
The dog does not urinate or defecate normally
The dog develops diarrhea or signs of illness
Technical, safety, staffing, or operational difficulties arise
Utility failures, building issues, weather events, transportation issues, or energy provider disruptions interfere with operations

If service is terminated, the Owner or emergency contact must retrieve the dog within three hours if requested.

If the emergency contact is unavailable or unreachable, Southampton Dog may make reasonable decisions regarding the dog's care, housing, feeding, transportation, or veterinary treatment until the dog is retrieved.

Southampton Dog may immediately separate, muzzle, transport, suspend, or terminate services for any dog presenting safety concerns.

Southampton Dog is committed to maintaining a calm, safe, and positive environment for all dogs, staff members, clients, and guests. Southampton Dog reserves the right to refuse, suspend, or terminate services, or request that an individual leave the premises, if a person's behavior, conduct, actions, presence, or interactions are reasonably determined to be disruptive, unsafe, aggressive, excessively stressful, or otherwise not in the best interests of the wellbeing, safety, comfort, or care of the dogs, staff, or facility operations.

All services remain non refundable, including services discontinued under this section.

9. Payment and Cancellation

All services are prepaid and non refundable.

Changes in dates, reservations, or scheduled services are not guaranteed and may be denied at Southampton Dog's discretion.

No refunds will be issued due to scheduling changes, date modifications, late arrivals, early departures, cancellations, or other circumstances.

This policy allows Southampton Dog to manage schedules and provide services efficiently to all clients.

10. Intellectual Property

All Website content, including text, logos, images, photographs, videos, graphics, and media, is the property of Southampton Dog and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without written permission.

11. Privacy

Southampton Dog may collect personal information including but not limited to name, address, email address, phone number, emergency contacts, veterinary information, payment information, and related contact details for the purpose of providing services, communication, operational improvement, and safety.

Cookies and similar technologies may be used to monitor Website activity and improve functionality.

Southampton Dog uses industry standard security measures to protect client information, including AES 256 encryption for stored data and TLS or SSL encryption for information transmitted electronically.

Personal data is stored in accordance with applicable laws. Information may be disclosed if required by law or necessary to protect rights, property, safety, legal interests, staff members, guests, animals, or the public.

12. Media and Communications

Southampton Dog may take photographs or videos during services. Delivery of photographs or videos is limited and not guaranteed. Southampton Dog reserves the right to determine the quantity, timing, editing, and distribution of any media shared.

13. Limitation of Liability

To the fullest extent permitted by law, Southampton Dog shall not be liable for indirect, incidental, special, consequential, punitive, or economic damages, including data loss, goodwill, emotional distress, veterinary expenses, transportation costs, or other intangible losses arising from:

Use or inability to use the Website
Participation in services
Third party conduct
Health related incidents
Food sensitivities or digestive upset
Injuries arising from inherent risks of dog care
Grooming related incidents
Service interruptions
Overnight conversions caused by late pick up
Decisions made in good faith regarding emergency care or feeding

Nothing in these Terms shall limit liability for gross negligence, willful misconduct, or any liability that cannot legally be excluded under New York law.

14. Changes to Terms and Conditions

Southampton Dog reserves the right to modify, update, replace, or revise these Terms and Conditions at any time without prior notice.

The Owner is responsible for reviewing the current Terms and Conditions before each use of Southampton Dog services. Continued use of the Website or Services constitutes acceptance of the updated Terms.

15. Governing Law

These Terms and any disputes related to the Website or Services shall be governed by the laws of the State of New York.

16. Contact

For questions regarding these Terms and Conditions, please contact:

info@southamptondog.com